Unable to open items in mailbox

We had an issue where we were unable to open any new or old mail in any user’s mailbox.

We then found that the antivirus software was reloaded on the Exchange servers and no exclusions where set. After stopping the antivirus software’s services we were able to open any mail as per usual.

The exclusions where setup and services started.

Exclusion list for Exchange 2003:

EDB,MDB,LOG,NDX,ND4,ND3,ND2,MSL,ML,LDB,DGN,DBF,DBB                  Security Risk Extensions                Ignore

C:\Program Files\Exchsrvr                                                                                            Security Risk Folder                         Ignore

D:\Program Files\Exchsrvr                                                                                           Security Risk Folder                         Ignore

E:\Program Files\Exchsrvr                                                                                            Security Risk Folder                         Ignore

C:\Program Files\Symantec\SMSMSE\4.0\Server\Temp                                Security Risk Folder                         Ignore

C:\Program Files\Symantec\SMSMSE\4.0\Quarantine                                    Security Risk Folder                         Ignore

D:\Program Files\Symantec\SMSMSE\4.0\Temp                                               Security Risk Folder                         Ignore

D:\Program Files\Symantec\SMSMSE\4.0\Quarantine                                   Security Risk Folder                         Ignore

C:\Program Files\Symantec\SMSMSE\4.6\Server\Temp                                Security Risk Folder                         Ignore

C:\Program Files\Symantec\SMSMSE\4.6\Server\Quarantine                    Security Risk Folder                         Ignore

D:\Program Files\Symantec\SMSMSE\4.6\Server\Temp                               Security Risk Folder                         Ignore

D:\Program Files\Symantec\SMSMSE\4.6\Server\Quarantine                    Security Risk Folder                         Ignore

E:\Program Files\Symantec\SMSMSE\4.6\Server\Temp                                Security Risk Folder                         Ignore

E:\Program Files\Symantec\SMSMSE\4.6\Server\Quarantine                     Security Risk Folder                         Ignore

C:\WINNT\system32\inetsrv                                                                                      Security Risk Folder                         Ignore

D:\Exchsrvr                                                                                                                         Security Risk Folder                         Ignore

E:\Exchsrvr                                                                                                                         Security Risk Folder                         Ignore

H:\Exchsrvr                                                                                                                         Security Risk Folder                         Ignore

C:\Program Files\Hyperion                                                                                          Security Risk Folder                         Ignore

I:\Exchsrvr                                                                                                                          Security Risk Folder                         Ignore

M:                                                                                                                                          Security Risk Folder                         Ignore

Q:\Exchsrvr                                                                                                                        Security Risk Folder                         Ignore

D:\SMTPLogs                                                                                                                     Security Risk Folder                         Ignore

H:\ExcLogs                                                                                                                          Security Risk Folder                         Ignore

C:\SESA                                                                                                                                Security Risk Folder                         Ignore

O:\EXCHSRVR                                                                                                                    Security Risk Folder                         Ignore

P:\Exchsrvr                                                                                                                         Security Risk Folder                         Ignore

R:\Exchsrvr                                                                                                                         Security Risk Folder                         Ignore

S:\Exchsrvr                                                                                                                         Security Risk Folder                         Ignore

T:\Exchsrvr                                                                                                                         Security Risk Folder                         Ignore

U:                                                                                                                                           Security Risk Folder                         Ignore

Q:                                                                                                                                           Security Risk Folder                         Ignore

V:\Exchsrvr                                                                                                                         Security Risk Folder                         Ignore

W:\Exchsrvr                                                                                                                       Security Risk Folder                         Ignore

L:                                                                                                                                             Security Risk Folder                         Ignore

N:                                                                                                                                           Security Risk Folder                         Ignore

I:                                                                                                                                             Security Risk Folder                         Ignore

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About Tiens van Zyl

I am a Microsoft Exchange Engineer for a local IT Outsource company assisting with 3rd line support to our Enterprise clients and Hosted Exchange Service. I'm a passionate gamer and also a very active musician. View all posts by Tiens van Zyl

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